WHAT WE OFFER
We understand the struggle you face when it comes to providing a consistent world-class experience for your customers and team members.
Our company will introduce you to a step-by-step plan that systematizes hospitality in ANY INDUSTRY, increasing customer satisfaction and loyalty.
Through a series of quarterly sessions, you will be coached and guided to:
Results you can expect:
ServeCentric CX Coaching is licensed in the same methodology used by world-class companies like Starbucks, The Ritz-Carltons and Nestle to provide consistent experiences. Could knowing these systems benefit you?
Schedule a complimentary introductory session today to find out!
Most companies neglect to train their employees to understand what their customers are going through. They don't focus on looking at things through the customer's lens. That's why the first thing we do when we work with our clients is to help them create a day in the life of the customer story. This is the most important thing clients can do to understand the energy, the plight of customers, and how each interaction can positively or negatively impact their day.
The Day in the Life is a powerful tool that helps train employees, increase their service aptitude, and most importantly, have more compassion and empathy to be more present with customers
- this creates loyalty.
Click above to view a day in the life of the customer story example
We are proud to offer world-class CX Coaching in a time when experience matters more than price.
Schedule a complimentary CX Coaching introductory session TODAY!