The world has changed and so has the idea of
CUSTOMER EXPERIENCE... don't get left behind,
REVOLUTIONIZE YOUR BUSINESS.
ServeCentric specializes in the methodology utilized by world-class
customer experience brands around the globe such as
Disney, The Ritz-Carlton, Chick-fil-A, and Starbucks.
THE CX COACHING METHODOLOGY HELPS ORGANIZATIONS DO THE FOLLOWING:
- Increases the service aptitude of all employees from the CEO to the most recent hired customer facing employee.
- Develop non-negotiable standards at every customer interaction.
- Systemizes the training of your team to ensure a consistent experience is delivered by every team member in every department.
- Creates an internal world-class experience between team members and departments.
- Help create an internal world-class culture that helps produce higher employee morale and retention.
- Transform you into a zero-risk company, one that not only drops the ball less, but has protocols in place to make it right when it does occur.
- Creates an above and beyond culture
91% of customers who are unhappy with a brand will just leave without complaining.
Schedule a complimentary CX Coaching introductory session today!
Customer Experience (CX) is your clients’ perception of how your company treats them. These perceptions influence their actions and build memories and feelings to drive their loyalty. We are all in the customer perception business.